I can also manually add the mailbox to Outlook by going the File -> Open -> Other User's Mailbox way. It can't be a permissions problem because if I access the OWA I can access the mailboxes using the given steps. The shared mailbox is automatically available in the Folder pane in Outlook. Now, according to this Office 365 article, I've added users, I've added shared mailboxes, I've granted permissions to users on those shared mailboxes. I've set up users, the DNS records are all in place for all the Office 365 services, everything seems great. I'm trialling Office 365 Business Premium for the company I work for and I've managed to get through everything so far without a hitch. I've seen loads of questions and answers from people wanting to switch auto-mapping off from shared mailboxes but I seem to have exactly the opposite problem.
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